Keep Travelling... Keep Smiling...
We remain courteous to our customers and to one another at all times.
We acknowledge and attend to our customers promptly.
We create a professional impression through our appearance, behavior and working environment.
We provide accurate and complete information to our customers.
We make things happen for our customers in the shortest time possible.
We seek to exceed customer's expectations and bring a smile to their face each time we interact with them.
I really enjoyed myself on this trip. Tour Leader Simon and Tour Guide Grace provided excellent service. Simon is very patient, my cousin is late from shopping as he got the wrong timing but he waited patiently at the venue while we proceeded to the bus. It's very important to travel with a responsible and patient tour guide in a trip.
- Anna Tan (Hokkaido, 7 June - 14 June 2016)
I wish to compliment Ms Crystal, who was the Tour Leader on our trip. She was an excellent Tour Leader, always cheerful, smiling and helpful.
When my daughter fell unwell in the midst of the local tour in Chengdu, Crystal very kindly too her back to the hotel so that I could continue with the tour. She even paid for the cab fare, bought a drink for my daughter, and saw to it that she was confortably settled in the hotel room before coming back to join us.
Elizabeth Lim (Jiuzhaigou, 29 May - 5 June 2016)
Jointly accredited with: