Keep Travelling... Keep Smiling...
We remain courteous to our customers and to one another at all times.
We acknowledge and attend to our customers promptly.
We create a professional impression through our appearance, behavior and working environment.
We provide accurate and complete information to our customers.
We make things happen for our customers in the shortest time possible.
We seek to exceed customer's expectations and bring a smile to their face each time we interact with them.
I'm writing to compliment the professionalism of your staff Rafi Hassan, asst Manager from the FIT dept. I stepped in to your office around lunch time, Rafi saw me, smiled, stood up and said, Hi may I help you?
He patiently made recommendations and provide me suggestions although at that point he knows I was only enquiring to get some ideas and cost. His patience and professionalism impress me that I am now already close to making my decision. Now I look forward to book with your company!
- Felda Irene Tan (10th Dec 2015)
I would like to compliment all the CTC's staff, especially, Linda, Chris, Boey and Chexter from the team of Costa Victoria cruise. They really impressed me with their passionate and caring style. During the cruising, I noticed that they were always placing customers interests first.
- Ginly Lim (4N Discovery of Phuket & Penang, 3rd Dec - 7th Dec 2015)
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