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Service Values
(P.R.I.C.E.D)
POLITE
We remain courteous to our customers and to one another at all times.
RESPONSIVE
We acknowledge and attend to our customers promptly.
IMAGE
We create a professional impression through our appearance, behavior and working environment.
CORRECT
We provide accurate and complete information to our customers.
EFFICIENT
We make things happen for our customers in the shortest time possible.
DELIGHT
We seek to exceed customer's expectations and bring a smile to their face each time we interact with them.
Excellent Service To Kim from CTC.
We are a regular traveller with other travel agency but after our last trip to Japan with CTC travel, Kim has given us GREAT impression with her fantastic service during the tour. She is very responsible and caring to the group regardless of age. As at today, any query concerning holiday I am interested in , she will never hesitate to find out the details or arrange for me even when she is out of town conducting another tour.
I will strongly recommend friends to CTC. Great Job , Kim!!! Thank you
Christina.
Dear CTC,
My wife and I had a wonderful time during the above tour made possible with Jimmy. This was evident early during the trip when he managed to foster a close relationship with all members of the tour group. He further made all members of the tour group feel as One.
We have been to many other tour groups before and while many are able to manage the group few are able to make the whole group feel as one family. Jimmy’s great personality makes a big difference here where he entertains as well as looks after each tour member personally. Thanks to CTC for having a great tour leader.
Best Regards,
Harold Hi
Would like to drop a note on how we enjoyed touring with don during our recent trip to spain n portugal (Nov 12 to 25 2017). Don's passion for his job was clearly demonstrated in the outstanding and impeccable service that he rendered throughout the trip. The extra mile that he went to create a memorable trip for his customers was incredible. Don, you set the bench mark in the travel industry !
Hazel heng
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