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WHY CTC TRAVEL
Service Values
(P.R.I.C.E.D)
POLITE
We remain courteous to our customers and to one another at all times.
RESPONSIVE
We acknowledge and attend to our customers promptly.
IMAGE
We create a professional impression through our appearance, behavior and working environment.
CORRECT
We provide accurate and complete information to our customers.
EFFICIENT
We make things happen for our customers in the shortest time possible.
DELIGHT
We seek to exceed customer's expectations and bring a smile to their face each time we interact with them.
COMPLIMENTS
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We just returned from our 8D South New Zealand trip from 5-12 Sep 2016. On behalf of my family of 5, we would like to give a huge thumbs and thanks to our dedicated tour leader/guide, Don Yeo.
Service is more personal and communication is more localised. Don was funny, very dedicated, and obviously passionate about his work - engaging us with fun facts about NZ, his travels to NZ/ other countries, games and more.
We especially loved that he made the point to go the extra mile - going door to door to check that everything is working fine in our hotels each time we moved; giving us heads up on where to position ourselves on the ship/train/farm for the best views of what's happening; giving us additional stops beyond the itinerary (i.e. supermarket stops and scenic points); and finally, making sure our additional activities were carried out so smoothly.
Well, keep up the great work, Don! We had a great holiday! :)
Regards,
Jue Ping (5 - 15 Sept)
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My husband, myself and 5 friends had a wonderful, relaxing 12 days Scandinavia holiday (8 – 19 June 2016), led by the affable Mr Richard Loo. Best Regards, Eunice Chan-Wong (from the 7 “Mouseketeers” group) 11 July 2016 |
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