COMPANY INTRODUCTION
At Commonwealth Travel (CTC Holidays), we firmly believe in making a difference in our clients' journeys.
Incorporated on 2 Mar 1990 as a Singapore-based tour operator, CTC Holidays has evolved into a leading travel and tour operator today. We have expanded beyond Singapore with a paid up capital of US$7.55 million and have dealings with tour operators all over the world including China, Europe, America, Australia, New Zealand, Middle East, Africa and many more.
CTC Holidays also boast of connections with both local and international cruises which enable us to journey our clients to faraway locations like Alaska & Caribbean.
In 2004, CTC Holidays invested in a US$3.6 million property in Mosque Street, Singapore to house our headquarters. We moved into the 4-storey building as a pledge of our financial stability and commitment to our valued clients. As part of our continuous expansion plans, we opened our branch in Singapore at People's Park Complex on 15 August 2005 and People's Park Center in 20 March 2007. This provides added convenience to our clients.
Together with our worldwide network with hotels, tourism offices and embassies, we aim to deliver the best travel deals to our clients.
OUR VISION
To be the First Choice for Clients, Staff, Investors and Business Partners
OUR MISSION
- Customer Service from the Heart
- Service with Care, Empathy & Love
OUR CORE VALUES
COMMITMENT
We follow through promises we make to our people, our clients and our partners
TRUST
We encourage constructive identification of problems and maintain confidentiality of sensitive information
CUSTOMER SERVICE
Customer Service is the focal point of our organization. We relentlessly search for and create new ways to improve our products and services to clients.
PRODUCTS & SERVICES
Outbound Group Tours
Most of our customers travel with us time and again-the true test of our high service standards. In fact, it is this loyalty which has earned us the market leader position for providing quality and value- packed tours to Europe, America, Australia, New Zealand, China, Asia and Exotic Destinations.
Nothing brings us greater satisfaction than to hear about the exciting, relaxing adventures of our customers. Our outbound tour customers are looking for creative, value-for-money itineraries- all of our destinations, activities, tours and hotels are carefully selected. Behind the scenes, our Marketing & Tour Development team are continually researching the best blend of scenic attractions, spectacular sights and exciting cities.
Free & Independent Travelers Tours
Our Free & Easy Department was set up to fully service the increasing number of seasoned travellers who do not want to be limited by fixed itineraries.
Providing a convenient, hassle-free, one-stop travel shop, we take care of all the travel needs at specially negotiated prices and with flexible departure dates, there is not need to wait for a group size to be formed.
Ticketing
With our wide network of contacts and access to computerised reservation systems, we can issue airline tickets to almost any destination in the world.
We assist with route planning for single, connected or multiple destinations to ensure that our customers get the best value for their travel plans.
Wholesale Travel Opportunities
Our management takes the view that the benefits we accrue from economies of scale are best shared with our customers, be they individuals, institutions or other travel companies.
Meetings, Incentives, Conferences, Exhibitions (M.I.C.E.)
We recognise the important role that travel incentives play in motivating staff and customers. The desire to travel and the possibility of visiting exciting new places is a very powerful motivator that cannot be underestimated. At CTC Holidays we offer a wide range of incentive packages to meet every organisation's budget.
Our M.I.C.E. department provide corporate clients with a selection of services:
a) Incentive Travel
We can assist you to plan the most imaginative programmes for the high-achievers in your organisation- from theme events and unusual activities to special occasions.
b) Meetings, Conventions & Exhibitions
We provide a comprehensive support structure including planning, organisation, venue selection, pre and post tour services and after sales service.
Inbound Tours
Our inbound tour packages and very experienced guides have introduced Singapore to countless tourists and visitors. Our competitive edge comes from the knowledge, experience, expertise and keen understanding of the Inbound Leisure, Business Travels, Meetings, Conferences and Event Management Business.
OUR ACCREDITATIONS
- Member of IATA (International Air Transport Association)
- Member of NATAS (National Association of Travel Agents, Singapore)
- CASE-Trusted Travel Agent
- Super Brand Award
